Refund policy

Returns, Replacements, Refunds & Store Credit Policy

At Soule Lumière, every candle, hamper, and gift is thoughtfully handcrafted and often made specifically for your order. Due to the nature of our products, we do not accept returns, exchanges, or refunds once an order has been shipped.

We Do Not Accept Returns For:

Change of mind
Fragrance preference
Color preference
Personalized or customized products
Wedding favors
Corporate gifting orders
Sale or discounted items

To review your claim, we require:

Order number
Clear photographs of the product
A complete unboxing video recorded from the moment the package is opened
Claims submitted without an unboxing video may not be eligible for replacement.

Replacements
Upon verification, we may offer a replacement 
Replacement requests are reviewed on a case-by-case basis.

Refunds
Refunds are generally not offered. However, if a replacement is not possible due to product unavailability or other exceptional circumstances, Soule Lumière may issue a refund or store credit at its sole discretion.

Store Credit
Where applicable, store credit may be issued instead of a refund. Store credit is valid for 6 months from the date of issue and is non-transferable.
Soule Lumière reserves the right to refuse claims that do not meet the above requirements.